FAQ

Frequently Asked Questions ❤️

Welcome to Living Well Shop. Here you'll find answers to some of the most common questions about our products, free resources, downloads and memberships.

How do I receive my digital products?

After completing your order, you'll receive access to your digital download. Please make sure you enter the correct email address when ordering and check your junk or spam folder if you can't find your confirmation.

Are your free resources really free?

Yes! Our free quizzes, checklists and toolkits are completely free and have been created to give you practical wellbeing support and a useful place to start.

What is the Living Well Year of Health?

The Living Well Year of Health is a 12-month wellbeing membership designed to help you make small, realistic and sustainable changes across areas including nutrition, movement, sleep, stress, social wellbeing and personal growth.

How do I access my Year of Health membership?

After purchasing your membership, you'll receive instructions explaining how to activate your membership and access your resources. Keep this information somewhere safe.

What are Dr Julie Recommends products?

These are products I've discovered, used, loved or genuinely think are worth sharing. Some recommendations may take you to another trusted retailer to complete your purchase.

Do you use affiliate links?

Yes, some recommendations may contain affiliate links. This means Living Well may receive a small commission if you make a purchase through one of these links, at no additional cost to you.

Are the wellbeing resources medical advice?

No. Living Well resources are designed for general information, education and wellbeing support. They aren't intended to diagnose or treat medical conditions or replace advice from an appropriately qualified healthcare professional.

Can I return a digital product?

Because digital products are supplied electronically, cancellation/refund rights can differ once downloading or immediate digital access has begun. Your checkout terms should clearly explain the applicable cancellation arrangements and obtain any consent required before immediate delivery.

I haven't received my download. What should I do?

First check your spam/junk folder and make sure you're checking the email address used for your order. If you still can't find it, please contact us through the Contact page and we'll help.